IMS Advanced: Public Information Officer (PIO)
Course Overview
The Public Information Officer (PIO) plays a vital role in any incident management team – serving as the link between the incident and the public, the media, and community stakeholders. This advanced-level course is designed to develop the practical skills and judgement required to perform effectively in the PIO role during all-hazard incidents.
Whether you’re managing early-stage messaging during an unfolding wildfire, developing a full communications strategy, or addressing sensitive issues during an evolving crisis, this course prepares you to respond with professionalism and confidence.
You’ll explore real-world scenarios, learn from experienced communicators, and practice drafting and delivering messages that are timely, accurate, and audience-appropriate.
What You'll Learn
- Understand the duties, responsibilities, and capabilities of an effective IMS Public Information Officer
- Apply the fundamentals of incident information operations
- Identify and use key reference materials and guidelines for the PIO role
- Develop a comprehensive communications strategy for incident messaging
- Engage effectively with media representatives and develop positive media relations
- Navigate sensitive or high-pressure situations with confidence
What We Offer
-
SAICS-endorsed course
-
24/7 access to our online learning platform
-
Real-world scenarios and simulations adapted for local contexts
- Certificate of completion
- Guidance from expert facililtators with operational and communication experience
Who Should Do This Course?
This course is ideal for professionals in public communication, emergency response, or leadership roles who may be called upon to represent an agency or incident publicly. It’s well suited to:
- Fire and emergency services personnel
- Disaster management or municipal officials
- Corporate or NGO communication officers
- Media liaisons and community engagement specialists
- Any member of an Incident Management Team preparing for an advanced PIO position
If you’re unsure whether this course is the right fit for your role or level of experience, feel free to reach out by completing the enquiry form or emailing us at info@vulcanrisksolutions.com – we’re happy to offer our guidance.
Prerequisites
IMS I-100 and I-200
If you’ve gained similar knowledge through experience or other programmes, feel free to contact us to discuss eligibility.
Course Details
FULL COURSE DURATION
- 10 weeks
COURSE TYPE
- Online, short learning program
START DATE
- Run on request, register your interest by clicking enquire now
R12,950
Accreditations & Endorsements
Endorsed by SAICS
Vulcan Certificate of Completion
What Our Students Say
“This course a must for senior officers in rural areas!”
Lester S.
Overstrand Municipality
“Thank you Vulcan, this course is very informative. This is all new and a bit out of my comfort zone as I am used to being operational, but I learned alot.”
Adriaan S.
Bitou Fire Services
“Having been in training, assessment & moderation for almost two decades, one tends to approach all training courses with an analytical eye. That being said, I am enjoying the PIO course, content, structure and visual presentations. Well done to Vulcan.
Frederik M.
Cape Town Metro
Vulcan Risk Solutions. High Quality IMS Training.
Ready to Get Started?
Take the next step in your incident management journey. Enrol today and start learning at your own pace, from anywhere.